Planning a move? Whether it’s shifting to a new condo in KL or relocating your office in Petaling Jaya, picking the right mover is super important. But how do you know if you’re
hiring the right one? Easy! Just ask these questions to avoid headaches later on.
1. What services do you offer?
Some movers only transport your stuff, while others offer full-service packages like packing,
unpacking, and furniture assembly. If you want a stress-free experience, go for a mover that
offers what you need.
2. Are you licensed and insured?
This is a big one. Licensed movers are more reliable, and insurance means your items are
protected if something goes wrong. You wouldn’t want to risk your valuable TV or designer
furniture, right?
3. What’s the full cost? Any hidden charges?
Ask for a detailed breakdown of the price. Some companies add extra charges for stairs,
long carrying distances, or special packing materials. Get it all in writing to avoid surprises.
4. How do you handle fragile or valuable items?
If you have glassware, antiques, or electronics, make sure they use proper packing materials
and methods. Trust me, you don’t want your favorite vase showing up in pieces.
5. Do you offer temporary storage?
Sometimes moving schedules don’t align. If you need a place to keep your belongings for a
while, check if they offer storage services. Bonus points if the storage facility is secure and
climate-controlled.
6. Can you provide references or testimonials?
A good moving company will have plenty of happy customers. Check online reviews on
Google and social media, or ask for past client references.
7. How do you handle claims?
Accidents happen. Ask about their claims process and how they handle disputes. A
professional mover will have a straightforward way to resolve any issues.
8. What’s your moving schedule?
You want a mover who respects your timeline. Ask about their punctuality and whether
they’re available on weekends or public holidays.
9. Do you bring your own packing supplies?
Some movers include packing materials in their service, while others expect you to prepare
your own boxes and tape. Clarify this beforehand to avoid confusion.
10. Can I get a written contract?
Always insist on a written contract that lists out everything: services, costs, and timelines. It’s
your safety net in case something goes wrong.
Conclusion
Asking these questions will help you separate the pros from the average movers. Don’t be
shy—good movers will be happy to answer! The more you know, the smoother your move
will be.
